TrustRadius Insights
Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user …
Webroot Advanced Email Encryption powered by ZixFormerly ZixEncrypt
Overview
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined…
Recent Reviews
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies,…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
27 people also want pricing
Alternatives Pricing
What is RMail?
RMail is RPost’s software-as-a-service solution that enables business users to track and prove email delivery and encrypt sensitive emails. Available as a MS Outlook add-in and for other popular software platforms, RMail works with any email address without any customization required. RMail…
What is NeoCertified Secure Email?
NeoCertified offers their HIPAA compliant Secure Email service, providing email encryption across all devices, including mobile and tablet devices.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Webroot Advanced Email Encryption powered by Zix Features
- Supported: Protect Communications
- Supported: Ensure Accuracy
- Supported: Maintain Compliance
Webroot Advanced Email Encryption powered by Zix Competitors
Webroot Advanced Email Encryption powered by Zix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Mimecast Advanced Email Security, Barracuda Email Security Gateway, and Proofpoint Email Encryption are common alternatives for Webroot Advanced Email Encryption powered by Zix.
Reviewers rate Availability and Performance and Product Scalability highest, with a score of 9.
The most common users of Webroot Advanced Email Encryption powered by Zix are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(112)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user interface. Many reviewers have stated that the user interface makes tasks easy to accomplish, allowing them to send encrypted or unencrypted emails with just one click. Automatic Encryption Process: The automatic encryption process provided by Zix is highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it ensures the secure transmission of emails without requiring end-user intervention. This automated process simplifies maintenance and requires little attention from users. Seamless Integration with Microsoft Exchange: Users find the integration between Zix's secure email service and Microsoft Exchange to be a major benefit. Several reviewers have mentioned that this seamless integration streamlines the implementation process, making it easier for organizations to adopt the secure email solution. These three pros - intuitive user interface, automatic encryption process, and seamless integration with Microsoft Exchange - are repeatedly highlighted by users in their positive reviews of Zix's secure email encryption service.
Unintuitive User Interface: Several users have expressed frustration with the unintuitive user interface of Zix, finding it difficult to perform tasks efficiently and navigate the system smoothly.
Lack of Training for New Users: Many reviewers have mentioned that the training provided for new users is inadequate, leaving them with more questions than answers and hindering their ability to fully utilize the system's features effectively.
Challenging Initial Setup Process: Some users have found the initial setup process challenging, especially for companies unfamiliar with internet-routed email. This complexity can be a barrier to seamless implementation and may require additional support or resources to overcome.
Attribute Ratings
Reviews
(1-25 of 75)Companies can't remove reviews or game the system. Here's why
December 14, 2023
Most apt product for threat protection
We are using Webroot Advanced Email Encryption powered by Zix to ensure secure email exchanges. Email is an important channel of communication for the exchange of sensitive information and with the rise of spam and phishing attacks in the last couple of years, we went ahead with the software to create a secure channel of communication.
- Protection from phishing attacks
- Retracting of the messages
- Timely response by customer support team
- The platform could be made a bit more self serve instead of depending on support for modifications
- Platform speed
- The overall UI/UX could be more user friendly
December 23, 2020
Zix Encrypt (GAME) offers great protection!
Score 10 out of 10
Vetted Review
Verified User
Zix email encryption is a tool that our organization uses to send and receive sensitive information securely. We have many departments that utilize Zix, the main department being Medical Records. Zix provides a platform for us to send PHI to third parties that need the information to provide our patient's proper care. In the medical field, security is a necessity and Zix helps us comply with all the regulations.
- Provides a secure platform to send sensitive information.
- Recipient of encrypted messages has a user-friendly portal to view messages and respond.
- Seamless integration with GAME add-on for Google Workspace.
- Manual updates required.
December 23, 2020
Zix Encryption for our Environment
We are using Zix across our entire organization. The heavy users for the product are our Police, Fire, and HR Departments. With having to send sensitive data to other organizations this was the solution for us. We chose Zix because we were looking for an email encryption solution that did not break the budget but that still covered the minimum Security requirements.
- Easy to implement.
- Easy to use for both end user and recipient.
- User support is great.
- When you get into the automatic encryption it could be a little challenging.
December 23, 2020
Zix gets the job done and keeps our patient information safe.
We utilize Zix to provide encrypted email to help us meet HIPAA and keep patient information secure.
- Email Encryption.
- Capture of Data that needs encrypting.
- Easier implementation.
December 19, 2020
Zix Email Encryption - simple, quick, and easy to use.
We use Zix as a way to send encrypted emails to keep PHI and other sensitive data secure when being sent to via email. We currently have it deployed at a company level but only a few departments actually utilize it. We chose to deploy it company wide to make sure we don't have anyone that accidentally sends PHI via email without it being encrypted. The nice thing about Zix is that you can deploy it company-wide but only pay for those users that actually utilized the encryption that month. This helps keep the overall cost down.
- Email Encryption - The implementation was simple and using the encryption is even easier.
- We only use the email encryption and it does everything that we need it to do.
April 08, 2020
Zix Email Encryption - What would we do without it?
Zix is currently being used across the whole organization. It allows us, a health care organization, a means of securing our communications to ensure that users do not send PHI in an insecure manner. The system currently enforces encryption based on a number of policies. Some policies enforce automatic encryption, where others allow users to encrypt on demand. We are currently using Zix's cloud hosted offering, but we had a Zix server in-house for years.
- Policies are set to manage the encryption, so it is mostly hands off. You can set them and forget them.
- Zix has great support. If you need to understand why something was or was not encrypted, they can assist.
- The hosted dashboard gives you report options, so you can search the logs on your own. This gives you the ability to do your own research and see what is going on. You can also have reports emailed to you on a schedule.
- Zix to Zix emails (Zix customer to Zix customer) are automatically encrypted. Otherwise, recipients need to use the Zix web portal to receive the email.
- Currently, the hosted dashboard does not allow me to touch or manage the policies at all. When I migrated from onsite to hosted, they pulled in my existing policies and added them to the general policies. If I need anything adjusted, I can call support and they will adjust for me.
- Zix does not offer any other products other than encryption. I was hoping to have one vendor for spam and encryption, but was not willing to leave Zix for Proofpoint.
My company uses Zix for email encryption. Almost five years ago, we acquired a federal grant which required the handling of certain Personally Identifiable Information for clients of a program that the grant funds. The grant required additional data security measures including email encryption for emails that contain PII data for these clients. We selected Zix after evaluating several options and based on a trusted reseller's advice.
- Zix scans outbound emails for personal financial information and encrypts accordingly.
- Zix scans outbound emails for health information and encrypts accordingly.
- Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
- Zix was very easy to implement on our email domain with a few clicks of the mouse.
- Zix cannot scan PDFs or other image files.
- Zix errs on the side of false positives for any string of numbers that it assumes might be defined as personal financial information.
- Zix management console has room for improvement in terms of navigation and UI.
Zix is currently being used by the Business Department to share confidential information with our financial institutions. We are also using it in IT when we need to communicate credentials with our partners. It has solved the business problem of needing to transfer information through email securely.
- Easy manual encryption. You can define a key word or phrase that will trigger an email and contents to be encrypted.
- Simple encryption rules interface. Zix supplies some pre-defined rules for auto-encryption such has for HIPPA, FERPA, PII, etc that will automatically encrypt if certain keywords or patterns are detected. These can be modified to fit your company requirements.
- Automatically encrypts email if you are sending to another Zix customer. This makes the encryption process seamless because they do not need to log in to the Zix gateway to retrieve encrypted email. The email and contents are automatically encrypted.
- Zix will customize your portal, so it is more seamless for your clients and partners.
- The configuration for web mail, such as Gmail, was not well documented.
- The default encryption policies initially generated a high volume of false-positives and encrypted much more than we intended.
March 07, 2020
Zix Displaced Cisco Ironport
Zix is deployed globally across all our users and departments. First NBC Bank uses Zix to secure email between our clients and bankers. We have the solution integrated with our DLP solution to look for sensitive information and transparently encrypt email. We rely on the transparent TLS encryption, but the solution can also fall back to a traditional portal solution where the recipient must create a username and password.
- Transparent encryption with other Zix clients and any email server that can negotiate TLS.
- Simple deployment options with virtual, physical, or hosted options.
- Zix can provide email protection with encryption and also email security with SPAM and content filtering.
- Knowledgeable deployment engineers helped us deploy the solution on the phone without a costly specialist needed.
- Branding the "Secured by Zix" stamp the solution places on secured messages would be a nice feature.
March 06, 2020
Director of Research and Development
Zix is used to either explicitly encrypt emails through a keyword in the subject line or implicitly encrypt emails based on heuristics that look at the content of the message. It is used across our healthcare organization to protect patient privacy as required by HIPAA and other government regulation.
- Heuristics work well.
- The ability to simplify explicit encryption through a keyword is nice.
- Most recipients are prompted to a secure portal to read the message, but if the other user also uses Zix then the message is automatically decrypted.
- Zix is appliance based (at least in our implementation). The encryption happens as the message leaves the mail server. This means there is nothing to install at the client. It makes Zix very non-intrusive.
- Nothing comes to mind -- it just works.
We leverage Zix as our enterprise solution for email encryption, threat protection and email archiving. IT solves any of our concerns or issues pertaining to encrypting sensitive emails, archiving email and safeguarding/filtering our incoming emails to the cooperation. It serves as our standard for email encryption and provides a solution for us to communicate externally in a secure manner.
- Simple and easy setup and installation.
- Zix performs encrypting based upon contextual analysis which greatly reduces the number of false positives.
- Zix greatly supports our needs to be HIPPA compliant and allows us to quarantine emails based upon selected criteria
- Some end users struggle with the process to open secure emails, when they are not a Zix customer.
- Generally have to contact support anytime you want to create or edit rules, etc. which can be time consuming.
March 03, 2020
Title Escrow Closing Company breathes easier because ZIX
We use Zix everyday and throughout our organization. We are a Title Escrow Service and heavily communicate detailed non-public financial information with real estate buyers, sellers, agents, and lenders. We looked at countless solutions which were not able to serve our needs. Many were not very useable by customers. Most were too cumbersome for our agents to manage complex communication threads. Zix is also used by our largest clients, making even greater usability. It has been performing very well for several years
- Great usability for outside users who may need heavy access for several weeks and almost never again.
- Streamlined operation for our agents, keeping communication threads organized (actually a function of our mail app - it is just that Zix actually allows this - it was a deal breaker with countless others)
- Of course, bullet proof and highly recognized encryption. (duh!)
- Lovely people at Zix supporting us!
- Excellent reliability and availability
- Responsive to customer input on making things even better
- We reported a major issue with accessing documents on a smart phone. The display hides the documents from the recipient, causing much confusion. I haven't heard any progress on improvement, and am quite surprised that this hasn't been addressed.
- This is doing better now, far less complaints
- I have never received free pizza from Zix. We always appreciate pizza.
- Still no pizza.
March 03, 2020
Email Encryption Done Right!
We are using Zix to secure our email since we work with sensitive client data.
- Zix catches outbound mail that was unencrypted and should have been encrypted.
- Zix provides an easy process for our clients to retrieve encrypted mail.
- Zix has robust tracking portals that allow us to monitor users.
- My only wish list item would be for Zix to combine their portals into one.
April 01, 2019
What the Zix are you talking about?
We use the ZixGateway to monitor outbound email and securely encrypt on demand, or based on policy, email containing confidential or electronic Patient Health Information (ePHI) ensuring HIPAA compliant email communications. We also use the ZixOne MDM product to sandbox corporate email on mobile devices.
- Widespread usage of ZixGateway in the Healthcare arena makes end to end encryption very seamless for our users.
- The product is easy to use. Our users can encrypt either through the use of an Outlook add-on that puts a "Send Securely" button in Outllook for Windows. Though there is no client for those users on a Mac, or those who use OWA, they can still easily encrypt by inserting a keyword in the subject line. As a safety net, the rules that are processed at the Gateway allow for automatic encryption when end users forget.
- The ZixOne product has grown in functionality over the years and now includes the ability to encrypt from the mobile device. It's become a very stable, reliable program.
- The backend management of the ZixGateway could be simplified. It took a while to get the hang of how the rules interacted with one another. That having been said, once we had it tweaked out, it's been relatively hands off. Since we rely on this for HIPAA compliance, an improvement in this area would be a periodic "health" check of our appliance to ensure we've not made a rules change that has invalidated the intended use of the product.
- We would have liked to seen the ZixOne MDM product allow integration of calendar items with the device's native calendar application. That was the biggest complaint of our users, that their business calendar, which contained no ePHI, was now segregated from there personal calendar forcing them manage two separate calendars.
March 27, 2019
Zix Secure Email Review
Score 10 out of 10
Vetted Review
Verified User
Zix Gateway is used across the whole organization to protect ePHI and scan/encrypt all outgoing emails.
- Support.
- Ease of use.
- It is pricey.
November 17, 2017
Zix protects you and your customers
Zix is being used across the whole organization. We use Zix to send documents and emails that contain private information. We need to communicate with buyers, sellers, and lenders for property sale and refinance transactions. We send information about loans and social security numbers that need to be protected.
- Many of the lenders we work with use Zix so we can communicate seamlessly with them - no passwords/login needed between Zix customers.
- Most lenders can open Zix secure emails - they are not blocked.
- Provides me with an add on to outlook so I can choose which emails need to go secure.
- I would like to be able to tell when I look at a sent email in outlook that it was sent secure.
- I would like to be able to easily see which secure emails have not been opened.
November 17, 2017
My Take on Zix
We currently use Zix across the entire organization. We are utilizing it to protect information being sent by and to our organization that may include PHI, PCI and HIPAA related information.
- It analyzes emails that may contain data that should be encrypted and automatically encrypts that data.
- It allows for specific personnel to bypass Zix and send an email that should not need to be encrypted.
- It allows for recipients outside of our organization to respond in an encrypted format to our users.
- Recipients outside of our organization have found that it is cumbersome to have to login to the zix portal to receive it.
- When corresponding with a recipient back and forth, we have received feedback that not all the email recipients have received the email and it is not easy to trace the email.
- Better logging of whether a recipient received and opened that email.
- Easier way to delete a sent zix email/revoke that email.
November 17, 2017
Raleigh Federal Center for Independent Living Zix experience
We are using Zix to send and receive confidential information of the individuals we serve with significant disabilities.
- Zix's sales team is very friendly and loaded with information about how their product can serve your agency.
- Zix's deployment team is very detailed in the plan to deploy the new system.
- Zix could improve on helping people answer the pre-deployment check sheet. For folks like me that are not as tech savvy and understand the lingo, it was very frustrating.
November 16, 2017
Zix - time saver, customer protector
The entire organization uses Zix. Originally, we had to log into a separate portal to send secure mail. The way Zix interfaces with Outlook GREATLY increases overall productivity across the bank. Also, the policies that run behind the scenes add an extra layer of protection to keep the bank and our customers' information safe.
- The implementation turn around time was impressively fast!
- They did a great job branding the site, which makes our customers more comfortable.
- I feel like an everyday person would struggle with writing or modifying the policies for Zix. Luckily they are always there for support, but the training for that part was definitely lacking.
November 14, 2017
Law firm review of Zix
Zix has been implemented in all of our emails for encryption of personal information.
- Automatically scans for emails that should be encrypted.
- Rejects emails that have sensitive information in the subject line.
- User friendliness on selecting emails to encrypt. Maybe a toggle button to encrypt outgoing emails.
November 13, 2017
Zix Email Rating
Zix is being used across our entire organization. It addresses the issue of employees sending customers' private information over email. This product has the ability to automatically stop that from happening.
- Has the ability to set filters to stop emails from going out with private customer information.
- Very easy for the customer to log in to the portal. Easy for customer to reset passwords should they get locked out with the reset button on the front page.
- Has great branding of the portal which Zix does in total for you.
- Training for the admin for initial setup.
- Easier way to find instructions on how to operate with all the portals.
- Single portal login for admin.
November 13, 2017
Zix Works!
It is used across the whole organization. We want to be sure that anything being sent outside the company is encrypted, especially things that are attachments and could potentially contain PHI for patients. In the past, we had a hard time with our encryption system and users were not able to open the email that was encrypted. Users and our contacts were equally frustrated. Zix seems to work better.
- Most contacts can register and read the email.
- We have fewer complaints overall.
- Many other companies use it, making it even more simple for us to use.
- This may, or may not be, a Zix function. We have the system set up to by-pass encryption on simple emails for select users. Sometimes it will not bypass.
November 09, 2017
Zix is great for financial institutions!
We use Zix across our entire organization. As a financial institution, it is imperative that we protect data on every level to prevent accidental or unauthorized exposure of non public personal information of customer data. Based on policies, we can ensure that we are encrypting sensitive data.
- You wouldn't think you would need to do this, but Zix has a profanity filter that ensures that our staff are communicating professionally every time.
- Zix policies can stop an employee from accidently sending a social security number or account number through email.
- We have some members that originate the email to us through Zix so that they can send sensitive information as attachments or in the body of the email.
- There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness.
- Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few.
November 09, 2017
A Great Encryption Product
We are currently using ZIx throughout our organization to encrypt outbound electronic mail. It has given us the ability to trust that we are protecting PHI and PPI in all of our electronic correspondence.
- Allows each email identified with PHI/PPI to be quarantined until it is approved for distribution
- Generates notifications each time an encrypted email is distributed
- Picks up key words in subject line or body of email and automatically encrypts them
- Would like to see the ability to view encrypted emails in a thread without each email generating an encryption notification for the receiver
November 08, 2017
Zix Email Encryption
With the growing rate of cyber-crime and identity theft, we recognize the importance of protecting the storage and transmission of client data now more than ever. We are committed to actively ensuring the privacy and security of our clients and the sensitive data that they entrust us with. For this reason, we decided to implement Zix’s Email Encryption Service across all departments to protect the contents of our outbound emails containing personally identifiable information, such as account numbers, social security numbers, banking and financial information, and more.
- Customers find it easy to read and reply to emails that are received securely.
- We were able to establish a Subject Line "key word" that allows employees to easy send secure messages via their mobile devices.
- A large number of the insurance carriers we partner with use Zix as well, making our secure correspondence even easier.
- Our implementation specialist was extremely helpful, and made the process a lot easier than expected.
- The pricing options when it comes to number of users were a little limited, especially for a small business.